We did it. We made it through 2020, and although it was hard, we thrived in many ways. Regardless, it was a pleasure to connect with our customers for the first Ambition Office Hours of the year, where we talked about and answered questions on how to make sure Ambition is helping you start 2021 off right. In this session, I was so happy to welcome our VP of Customers, Kelly Berg.

I’ll let you view the video for the full rundown, but here are a few of my favorite tips:

  • Goals: Everyone is coming out of SKO and has new annual, quarterly, and monthly goals. Update those goals NOW in Ambition, and make sure scorecards are updated to reflect both individual and team-level goals.

  • Accolades: This is your digital trophy shelf and is never more important than in our remote and hybrid world. My best tip here is to mix up short-term and long-term Accolades to recognize great work. Set up an Accolade to congratulate a new seller on a first meeting booked, and make sure you have that Million Dollar Club stretch goal in there, too!

  • Triggers: Leaders rely on these to know what’s going on. For example, Kelly needs to know immediately when a deal closes. Make sure the right triggers are set up and they are visible to the people who need to know, at the right time.

  • Coaching: Tailor your 1:1s to reflect your company’s 2021 vision and key initiatives. Make sure each team member knows how they contribute to the big picture.

  • Competitions: We’ve learned that themed competitions really fire people up. Whether you run Super Bowl, March Madness, or even a poker-themed competition (find it on our blog!) like our own SDR team, we find that people play to win with a theme!

See you next month!

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