Zoom

Challenges

After experiencing rapid growth through the pandemic, it was time to expand the product line Zoom was offering. Product specialists were more advanced at selling additional products.

Zoom needed a way to facilitate peer<>peer and team<>team training and coaching.

Zoom has a selling style called "Zoom Way of Selling" and wanted to leverage coaching and enablement to train the entire sales org on the new selling methodology.

Solution

The Ambition team rolled out templated coaching conversations so that all managers coach on the same strategic playbook.

Tracked all coaching conversations in one place to ensure quality coaching is happening.

Developed action plans.

Results

Increased differentiated products sold.

Increase adoption of recurring developmental 1:1s.

"What happens in a remote environment is there's not as much insight from an executive level about whether or not coaching moments are happening. To have a tool like Ambition that alerts executive leadership about what you’re doing on a weekly basis is amazing.”

- Sarah Linich, Segment Leader, Mid-Market VAST

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