A Support Advisor’s prime directive is to serve Ambition’s customers in innovative, scalable ways. They recommend both Business and Technical resolutions in Alignment with Ambition’s mission to revolutionize Sales Performance Management.
An Advisor should strive to magnify their effort at all times, focusing on ways to leverage technology to apply solutions and deliver value to our entire user base over single users case-by-case. An Advisor’s primary measures of success are Customer Satisfaction & Ticket Resolution.
While responding to customer inquiry is a necessity, Support Advisors are empowered to creatively solve problems for our customer with an emphasis on scalable solutions. We encourage our Support Advisors to solve customer problems in ways that deliver value to our entire customer portfolio.
You will serve our customers through in-depth problem analysis and clearly communicating the problem and solutions
You will be the first line of defense when it comes to answering support tickets from our customers in the post-implementation stages as well as internal Ambitionistas via Zendesk Support and Zoom
You will help make our customers experts of Ambition through teaching rather than doing while being the voice of Ambition
You will investigate and resolve data discrepancy issues between a customer's CRM and the Ambition platform
You will become an SME on Ambition through software testing and swarming with senior team members
You will maintain a deep knowledge of the Ambition platform as new Product Features are released and updated
You will think creatively about how the Ambition software works, and apply that knowledge to customer requests
You will act as an internal routing system to redirect customer requests to the appropriate party
You will identify and resolve documentation improvements
Strong written and verbal communication skills including technical writing ability
Eager to learn and get your hands dirty
Experience working on a SAAS Support Team is a plus!