Ambition is the G2 leader in sales gamification and coaching software. Our mission is to help teams create momentum and achieve goals in a work-from-anywhere world. Ambition is headquartered in Chattanooga, Tennessee with an office in Nashville, Tennessee. We have a remote-friendly culture with employees all over the country, as we believe in hiring the best people regardless of their geography.
You'll be joining a world-class team that is building a world-class, award winning product. We were voted a Top 25 Places to Work for Women by Girl's Club, and in addition to a generous (unlimited!) vacation policy, we like to have a great time.
We are looking for a Mid-Market Customer Success Manager to join our team, reporting to our CS Team Lead.
Who you are:
Your primary directive is to build customer relationships to ensure customers get the most value from Ambition’s platform. A Customer Success Manager (CSM) should view themselves as a consultant, project manager and customer representative. A CSM's primary measures of success are Customer Health, Retention and Expansion.
Consultant: A CSM will strategically coach customers to use Ambition to add even more value to their business. They serve as a product consultant on the Ambition platform and drive value through successful product adoption. They build strong relationships with Champions inside customer organizations. Those relationships are maintained through the customer’s lifecycle and are the primary channel value is delivered through.
Project Manager: A CSM quarterbacks the product onboarding and implementation process, in partnership with our Solutions team. They also manage resolution of escalated issues, relay product feedback, and move customers through the Ambition launch process. They are a great communicator who can make the next step crystal clear for customer stakeholders.
Retention Master: CSMs will be held accountable to customer health and retention metrics. A CSM works daily to ensure our Customers are seeing value and ROI from their investment in our product. The CSM partners with Account Management to ensure successful renewal of all customers, and to promote ongoing growth of the Customer through expansion. CSMs report on customer health and will elevate both opportunities and risks, early and often. A CSM is a critical component to creating Ambition advocates, generating referrals, and maintaining our growing business.
Skills / Responsibilities Required:
- 3+ years experience as a Customer Success Manager or member of a Commercial team
- Experience with project management and/or services is a plus
- Proficient with Salesforce
- Knowledge of sales organizations and processes like lead generation and pipeline management
- Knowledge of sales automation and enablement tools
- Excellent presentation skills
- Start with the customer
- Operate with transparency
- Bias toward action
- Embrace constraints
- Do the right thing
- Comprehensive health insurance (medical, dental, vision, and life).
- 401(k) Retirement Plan with match.
- Unlimited PTO.
- Paid Parental Leave.
- Wellness Program, including monthly company yoga, meditation, and fitness classes.
- Team outings.
- Weekly virtual experiences.
- Continuing Education Program.
- And much more!